Certifications
ACXS
Accredited Customer Experience Specialist (Sep 2020) – Certificate
APMG International
AgilePM (2014) Foundation (Aug 2020) – Certificate
CXPA – Customer Experience Professionals Association
Certified Customer Experience Professional (Aug 2017) – Certificate
Qualtrics
Qualtrics CX Expert Certified Professional (Mar 2018) – Certificate
Qualtrics Research Core Expert Certified Professional (Mar 2018) – certificate
Qualtrics Research Core Certified Professional (Oct 2016)
Medallia Institute
Medallia Operational CX Management (Level 1) (Aug 2020) – Certificate
Zendesk
Zendesk Certified Solutions Consultant (May 2020)
Zendesk Certified Support Administrator (May 2020) – Certificate
SAP
The Power of Experience Management (Nov 2019) – Certificate
Human Experience Management (HXM) – The Next Phase of HR (Nov 2020) – Certificate
Oracle
Oracle RightNow CX Cloud Service 2016 Certified Implementation Specialist (Jul 2016) – Certificate
Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist (Dec 2013) – Certificate
Oracle RightNow CX Cloud Service Sales Specialist (Sep 2012) – Certificate
Oracle RightNow CX Cloud Service PreSales Specialist (Dec 2016) – Certificate
Oracle RightNow CX Cloud Service 2016 Support Specialist (Dec 2016) – Certificate
Oracle RightNow CX Cloud Service Support Specialist (Sep 2012) – Certificate
Oracle Standalone Co-browse Cloud Service 2016 Implementation Consultant (Jul 2016) – Certificate
Oracle Sales Cloud 2016 PreSales Specialist (Jan 2017) – Certificate
Oracle Sales Cloud 2016 Sales Specialist (Jan 2017) – Certificate
Oracle Fusion CRM 11g PreSales Specialist (Jul 2013) – Certificate
Oracle Fusion CRM 11g Sales Specialist (Jul 2013) – Certificate
Oracle Eloqua Marketing Cloud Service PreSales Specialist (Feb 2014)
Oracle Eloqua Marketing Cloud Service Sales Specialist (Feb 2014) – Certificate
Oracle Social Relationship Management PreSales Specialist (Apr 2014) – Certificate
Oracle Social Relationship Management Sales Specialist (Apr 2014) – Certificate
Oracle Policy Automation 10 PreSales Specialist (Dec 2013) – Certificate
Oracle Policy Automation 10 Sales Specialist (Nov 2013) – Certificate
Novabase
Novabase Intermediate Consulting Skills (Oct 2010)
Novabase Fundamental Consulting Skills (Mar 2009)
Dynargie
Management of sales teams (Jun 2006)